Call Shari 303-863-0948 or Email Us

Contact us for virtual speaking and training!

Wow. That was the first thing that registered in my brain, when you got going. Wow. This lady is funny! She really knows what she’s talking about! I frantically took notes on things that I could apply to the issue I was dealing with that very morning. Listening to your speech made me realize that the entire issue we were having was due to a communication break down between a customer, my ops team, and myself. People were emailing instead of calling, which made certain people feel that their needs weren’t a priority. The customer was calling the wrong person because they assumed they were the right person. Basically, the whole thing boiled down to communication, or lack thereof- Lack of asking the important questions, Lack of asking the customer how they wanted to communicate with us around a specific topic.

Thank you. Thank you. Thank you. After your session, I dashed back to my rental car and jumped on the phone with my team and then with our customer. The issue was resolved right there in the parking lot.

Thank you once again for making such a big impact and helping to solve my workplace dilemma. I’m looking forward to sharing your innovative way of approaching communication in the workplace and applying it to my work life in the future.

Ashleigh Holmes, Key Account Manager Happy Client Logo
How to Say Anything to Anyone by Shari Harley

Sales Management Training:
Where Did My Customers Go? Get More Customers. Keep More Customers.

where did my customers go thumbnailCustomers provide us with clear feedback. They hire us, or they don’t. They return our calls, or they don’t. They refer others, or they don’t. Unfortunately when customers are dissatisfied, they don’t tell us. They vote with their feet. 99.99% percent of customer turnover is predictable. The signs are everywhere. We just don’t know what they are, because, for the most part, customers don’t tell us. Customers leave and we never know why. Use our corporate sales training to truly understand what your customers need and why they hire or fire you. Never get fired again and be surprised.

Benefits of Business Speaker Shari Harley’s Sales Management Training Program:

  • Increase customer satisfaction, loyalty, referrals, and commitment.
  • Get more customers. Keep more customers. Make more money.
  • Take control of your business.

Sales Management Training Agenda:

  • Start new customer relationships powerfully and strengthen existing relationships.
  • Become more knowledgeable about your customers’ needs, likes and dislikes.
  • Gather feedback, enabling you to manage service levels and the impression you create with customers.
  • Know your reputation with customers and prospects.
  • Eliminate behaviors that diminish your success.

Who Should Attend Our Sales Training:

Sales managers and representatives who want more customers, repeat business and referrals.

Business Sales Training Presentation Style:

Our business sales training program is useful, fun and insightful. Participants will get sales tools and techniques that are easy to use and produce immediate results.

Business Sales Training Program Length:

60-minutes to two full days, depending on program content.

 

Click Here to Contact Shari | 303.863.0948

Sign Up

Career tips
you won't get
elsewhere. Sign up
to get a free
tip card.