Call Shari 303-863-0948 or Email Us

I wanted to tell you how much I enjoyed your presentation yesterday at the Orange County FPA meeting in Irvine. It’s nice to have a presenter who doesn’t take herself so seriously and is able to be herself in front of such a large audience.

Two things you said in your presentation that stood out to me:

1) Clients would appreciate it if I expressed to them directly my desire to have a great relationship that is open to feedback so that their client experience would be even more enjoyable

2) I can only improve my reputation if I understand how I am being perceived

Jeffrey Little, CFP®, Investment Advisor Representative Happy Client Logo
How to Say Anything to Anyone by Shari Harley

Sales Management Training:
Where Did My Customers Go? Get More Customers. Keep More Customers.

where did my customers go thumbnailCustomers provide us with clear feedback. They hire us, or they don’t. They return our calls, or they don’t. They refer others, or they don’t. Unfortunately when customers are dissatisfied, they don’t tell us. They vote with their feet. 99.99% percent of customer turnover is predictable. The signs are everywhere. We just don’t know what they are, because, for the most part, customers don’t tell us. Customers leave and we never know why. Use our corporate sales training to truly understand what your customers need and why they hire or fire you. Never get fired again and be surprised.

Benefits of Business Speaker Shari Harley’s Sales Management Training Program:

  • Increase customer satisfaction, loyalty, referrals, and commitment.
  • Get more customers. Keep more customers. Make more money.
  • Take control of your business.

Sales Management Training Agenda:

  • Start new customer relationships powerfully and strengthen existing relationships.
  • Become more knowledgeable about your customers’ needs, likes and dislikes.
  • Gather feedback, enabling you to manage service levels and the impression you create with customers.
  • Know your reputation with customers and prospects.
  • Eliminate behaviors that diminish your success.

Who Should Attend Our Sales Training:

Sales managers and representatives who want more customers, repeat business and referrals.

Business Sales Training Presentation Style:

Our business sales training program is useful, fun and insightful. Participants will get sales tools and techniques that are easy to use and produce immediate results.

Business Sales Training Program Length:

60-minutes to two full days, depending on program content.

 

Click Here to Contact Shari | 303.863.0948

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