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Wow. That was the first thing that registered in my brain, when you got going. Wow. This lady is funny! She really knows what she’s talking about! I frantically took notes on things that I could apply to the issue I was dealing with that very morning. Listening to your speech made me realize that the entire issue we were having was due to a communication break down between a customer, my ops team, and myself. People were emailing instead of calling, which made certain people feel that their needs weren’t a priority. The customer was calling the wrong person because they assumed they were the right person. Basically, the whole thing boiled down to communication, or lack thereof- Lack of asking the important questions, Lack of asking the customer how they wanted to communicate with us around a specific topic.

Thank you. Thank you. Thank you. After your session, I dashed back to my rental car and jumped on the phone with my team and then with our customer. The issue was resolved right there in the parking lot.

Thank you once again for making such a big impact and helping to solve my workplace dilemma. I’m looking forward to sharing your innovative way of approaching communication in the workplace and applying it to my work life in the future.

Ashleigh Holmes, Key Account Manager Happy Client Logo
Testimonials
How to Say Anything to Anyone by Shari Harley

What is a Certified Speaking Professional?

What is a Certified Speaking Professional?
What is a CSP?

The Certified Speaking Professional designation, established in 1980, is the speaking industry’s international measure of professional platform skill. The CSP designation is conferred by the National Speakers Association (NSA) only on those speakers who have earned it by meeting strict qualifying criteria. The letters CSP following a speaker’s name identify that speaker as a speaking professional with a proven track record for understanding and delivering value from the platform.

Why Should You Hire a CSP?

Audience members will assess the success of your meetings based on the relevance of the topics addressed and the caliber and professionalism of the speakers who present them. Even the most relevant topics will go unnoticed if the speakers fail to connect with, and bring their messages to life for, audience members. Choosing a CSP is one way of maximizing the opportunity meetings provide for inspiring and instructing participants. CSP(s) are speakers who have demonstrated their ability to capture and hold audience members’ attention, bring key topics to life and leave impressions that will lead participants to implement what they’ve heard—and remembered.

How Many CSP(s) Are There?

As of 2012, there were approximately 450 CSP(s). That number represents approximately 12% of the membership of the National Speakers Association and less than 10% of the membership of the International Federation for Professional Speakers. The small number of professional speakers who have earned the CSP designation speaks to the difficulty of meeting the qualifying criteria.

What Are The Qualifying Criteria?

  • Maintain membership in NSA and subscribe to its Code of Professional Ethics
  • Serve a minimum of 100 different clients within 5 years
  • Present a minimum of 250 professional speaking engagements with this same 5-year period
  • Submit testimonial letters from clients served
  • Submit professionally prepared promotional materials
  • Receive excellent ratings from past clients on professional performance evaluations
  • Continue education in the professional speaking field through NSA’s many educational programs

 

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