Call Shari 303-863-0948 or Email Us

When given a perfect diamond – you flaunt it! That is what the FPA team delivered at the Leadership Conference. Your opening session was the best that I have seen in 10 years. The information you presented was extremely useful. We are already using a couple of the concepts at our chapter.

Being able to connect with everyone in the audience was artful. Your sense of humor supported the concepts so they would be remembered. Attendees left the room talking about how good the session was. That’s the real payoff!

I hope that FPA will bring you again.

Christine P. Brown, Chapter Executive Happy Client Logo
How to Say Anything to Anyone by Shari Harley

How to Say Anything to Anyone Work Relationships that Really Work

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  • Someone in Sales promised something that will be hard to deliver. He doesn’t seem to care how it impacts your department. What should you say?
  • You have a request for someone in IT, but you don’t know how to say it, so . . . you don’t say anything.
  • A project you worked on for six months has become a black hole. There is no information about the status. You’re frustrated but . . . you don’t say anything.
  • One of your customers has unreasonable expectations. How do you say no, without saying no?
  • One of your colleagues isn’t pulling her weight. It’s impacting you, but . . . you don’t say anything.

Speaking up when we are frustrated is hard and as a result, most of us don’t. Instead, either we tell other people (aka gossip) or we say nothing and relationships become tense and explode.

  • You can say anything to anyone and have it be easy.
  • You just need to lay the ground work to do so, and most of us don’t.

The Business Communication Training Program:

  • Establish trust in any relationship, laying the foundation to be able to address issues when they arise.
  • Set expectations with co-workers, direct supervisors and clients – paving the way to successful long term relationships.
  • Determine what’s important to your manager, co-workers and clients making it more likely that you give them what they need.
  • Tell others what you need, making it more likely that your needs are met.
  • Create a regular practice of asking for feedback so that you know your reputation and how you are perceived among your clients and co-workers.
  • Receive more feedback and implement it.

Who should attend business communication training:

Professionals who want to work, live and play well with others.

Business communication training presentation style:

The program is interactive, fun, relevant and packed with immediately applicable tools and techniques.

Business communication training program length:

60-minutes to a full day, depending on program content.

 

Click Here to Contact Shari | 303.863.0948

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