Call Shari 303-863-0948 or Email Us

Contact us for virtual speaking and training!

I wanted to tell you how much I enjoyed your presentation yesterday at the Orange County FPA meeting in Irvine. It’s nice to have a presenter who doesn’t take herself so seriously and is able to be herself in front of such a large audience.

Two things you said in your presentation that stood out to me:

1) Clients would appreciate it if I expressed to them directly my desire to have a great relationship that is open to feedback so that their client experience would be even more enjoyable

2) I can only improve my reputation if I understand how I am being perceived

Jeffrey Little, CFP®, Investment Advisor Representative Happy Client Logo
How to Say Anything to Anyone by Shari Harley

How to Say Anything to Anyone Work Relationships that Really Work

how to say anything to anyone thumbnail

  • Someone in Sales promised something that will be hard to deliver. He doesn’t seem to care how it impacts your department. What should you say?
  • You have a request for someone in IT, but you don’t know how to say it, so . . . you don’t say anything.
  • A project you worked on for six months has become a black hole. There is no information about the status. You’re frustrated but . . . you don’t say anything.
  • One of your customers has unreasonable expectations. How do you say no, without saying no?
  • One of your colleagues isn’t pulling her weight. It’s impacting you, but . . . you don’t say anything.

Speaking up when we are frustrated is hard and as a result, most of us don’t. Instead, either we tell other people (aka gossip) or we say nothing and relationships become tense and explode.

  • You can say anything to anyone and have it be easy.
  • You just need to lay the ground work to do so, and most of us don’t.

The Business Communication Training Program:

  • Establish trust in any relationship, laying the foundation to be able to address issues when they arise.
  • Set expectations with co-workers, direct supervisors and clients – paving the way to successful long term relationships.
  • Determine what’s important to your manager, co-workers and clients making it more likely that you give them what they need.
  • Tell others what you need, making it more likely that your needs are met.
  • Create a regular practice of asking for feedback so that you know your reputation and how you are perceived among your clients and co-workers.
  • Receive more feedback and implement it.

Who should attend business communication training:

Professionals who want to work, live and play well with others.

Business communication training presentation style:

The program is interactive, fun, relevant and packed with immediately applicable tools and techniques.

Business communication training program length:

60-minutes to a full day, depending on program content.

 

Click Here to Contact Shari | 303.863.0948

Sign Up

Career tips
you won't get
elsewhere. Sign up
to get a free
tip card.