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I have been going to meetings and conferences for 25 years and have seen many, many speakers. I was instantly interested, entertained, and learned something new, useful, and inspiring from you. You are talented, funny, and insightful. I will use your system and teachings not only professionally but also personally.

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How to Say Anything to Anyone by Shari Harley

Business Communication Speaking:
What They Say When You’re Not There Managing Your Professional Reputation

what they say when you're not there thumbnailAre you someone your colleagues and customers want to work with, or have to? Do you know? Take the guessing out of working with others. Give other departments what they want, when they want it, how they want it. Improve your and your department’s reputation by finding out how you’re seen by your internal customers. Get more feedback enabling you to take control of what you put in front of others and the impressions you create. And as a result, build long lasting business relationships that outlast economic downturns, miscommunication and conflict.

Benefits of Communication Speaking:

  • Manage your professional brand and career.
  • Raise service levels and increase both internal and external customer satisfaction.
  • Start colleague relationships powerfully and strengthen existing relationships.
  • Create smooth working relationships. Communicate with people how they like to communicate.
  • Take the mystery out of working with others. Find out what your customers need to feel well served and satisfied.
  • Take control of your career and department’s reputation. Manage your professional brand.

Agenda for Business Communication Speaking:

  • Learn more about the business goals, objectives and challenges driving your organization.
  • Become more knowledgeable about customers’ needs & how to meet those needs.
  • Understand how you and your department are perceived in your organization.
  • Ask more. Assume less.
  • Become more knowledgeable about your colleagues’ preferences, needs, likes and dislikes.
  • Gather feedback, enabling you to manage service levels and the impressions you and your department create with colleagues and customers.

Our Business Management Speaking Program is:

Business focused; direct; fast paced; engaging and fun. Participants will learn exactly what their internal customers expect and how to manage those expectations. Each person will leave with a plan of how to quickly improve his/her department’s service levels and reputation.

Who Should Attend Our Corporate Communication Training:

Professionals who want to manage their careers and have better, internal working relationships and partnerships.

Business Management Speaking Program Length:

45-minutes to half a day, depending on content.


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