How to Say Anything to Anyone Working Relationships that Really Work
- Someone in Sales promised something that will be hard to deliver. He doesn’t seem to care how it impacts your department. What should you say?
- You have a request for someone in IT, but you don’t know how to say it, so . . . you don’t say anything.
- A project you worked on for six months has become a black hole. There is no information about the status. You’re frustrated but . . . you don’t say anything.
- One of your customers has unreasonable expectations. How do you say no, without saying no?
- One of your colleagues isn’t pulling her weight. It’s impacting you, but . . . you don’t say anything.
Speaking up when we are frustrated is hard and as a result, most of us don’t. Instead, either we tell other people (aka gossip) or we say nothing and relationships become tense and explode.
- You can say anything to anyone and have it be easy.
- You just need to lay the ground work to do so, and most of us don’t.
- Establish trust in any relationship, laying the foundation to be able to address issues when they arise.
- Set expectations with co-workers, direct supervisors and clients – paving the way to successful long term relationships.
- Determine what’s important to your manager, co-workers and clients making it more likely that you give them what they need.
- Tell others what you need, making it more likely that your needs are met.
- Create a regular practice of asking for feedback so that you know your reputation and how you are perceived among your clients and co-workers.
- Receive more feedback and implement it.
Who should attend:
Professionals who want to work, live and play well with others.
The program is interactive, fun, relevant and packed with immediately applicable tools and techniques.
45-minutes to a half day, depending on program content.