Call Shari 303-863-0948 or Email Us

Wow. That was the first thing that registered in my brain, when you got going. Wow. This lady is funny! She really knows what she’s talking about! I frantically took notes on things that I could apply to the issue I was dealing with that very morning. Listening to your speech made me realize that the entire issue we were having was due to a communication break down between a customer, my ops team, and myself. People were emailing instead of calling, which made certain people feel that their needs weren’t a priority. The customer was calling the wrong person because they assumed they were the right person. Basically, the whole thing boiled down to communication, or lack thereof- Lack of asking the important questions, Lack of asking the customer how they wanted to communicate with us around a specific topic.

Thank you. Thank you. Thank you. After your session, I dashed back to my rental car and jumped on the phone with my team and then with our customer. The issue was resolved right there in the parking lot.

Thank you once again for making such a big impact and helping to solve my workplace dilemma. I’m looking forward to sharing your innovative way of approaching communication in the workplace and applying it to my work life in the future.

Ashleigh Holmes, Key Account Manager Happy Client Logo
How to Say Anything to Anyone by Shari Harley

Business Communication Training:
What They Say When You’re Not There Managing Your Professional Reputation

what they say when you're not there thumbnailAre you someone your colleagues and customers want to work with, or have to? Do you know? Take the guessing out of working with others. Give other departments what they want, when they want it, how they want it. Improve your and your department’s reputation by finding out how you’re seen by your internal customers. Get more feedback enabling you to take control of what you put in front of others and the impressions you create. And as a result, build long lasting business relationships that outlast economic downturns, miscommunication and conflict.

Benefits of Business Communication Training:

  • Manage your professional brand and career.
  • Raise service levels and increase both internal and external customer satisfaction.
  • Start colleague relationships powerfully and strengthen existing relationships.
  • Create smooth working relationships. Communicate with people how they like to communicate.
  • Take the mystery out of working with others. Find out what your customers need to feel well served and satisfied.
  • Take control of your career and department’s reputation. Manage your professional brand.

Agenda for Business Communication Training:

  • Learn more about the business goals, objectives and challenges driving your organization.
  • Become more knowledgeable about customers’ needs & how to meet those needs.
  • Understand how you and your department are perceived in your organization.
  • Ask more. Assume less.
  • Become more knowledgeable about your colleagues’ preferences, needs, likes and dislikes.
  • Gather feedback, enabling you to manage service levels and the impressions you and your department create with colleagues and customers.

Our Business Communication Training Program is:

Business focused; direct; fast paced; engaging and fun. Participants will learn exactly what their internal customers expect and how to manage those expectations. Each person will leave with a plan of how to quickly improve his/her department’s service levels and reputation.

Who Should Attend Our Corporate Communication Training:

Professionals who want to manage their careers and have better work place relationships.

Business Communication Training Program Length:

60-minutes to a half day, depending on content.

 

Click Here to Contact Shari | 303.863.0948

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