Giving Effective Feedback – Lead with the Facts
At some point in our career, most of us have taken a class that told us to give feedback that sounds like, “I felt ___________ when you ___________.” I couldn’t disagree more.
Most people get defensive when they receive negative feedback. Becoming defensive is a normal and natural response to upgrade (my word for negative) feedback. It’s the ego’s way of protecting us. Defensiveness kicks in when the recipient feels judged, and it’s difficult to listen when we’re defensive.
If you say to someone, “I felt embarrassed when you yelled at me in front of the team,” defensiveness kicks in at the word “embarrassed”. The recipient is now defensive (and is likely no longer listening) but does not yet know what they did to upset the person. Instead, lead with the facts, so when the listener becomes defensive, at least they know what they did.
If you say, “You yelled at me in front of the team. That was embarrassing,” at least when the defensiveness kicks in, the listener knows what they did that was upsetting. Then there is a chance that after processing the feedback, the person will change their behavior.
Yes to this:
“I need more regular feedback to stay on track with projects. Can we touch base weekly for ten minutes?”
No to this:
“You don’t make time for me. “I need more regular feedback to stay on track with projects.”
Lead with the facts. Tell the person what happened. Follow with why that matters. What happened, what’s the impact.
Factual, objective feedback may lead to change. Judgments lead to upset and damaged relationships.
About Shari Harley
Shari Harley is the founder and President of Candid Culture, a Denver-based training firm that is bringing candor back to the workplace, making it easier to give feedback at work. Shari is the author of the business communication book How to Say Anything to Anyone: A Guide to Building Business Relationships that Really Work. She is a keynote speaker at conferences and does training throughout the U.S. Learn more about Shari Harley and Candid Culture’s training programs at www.candidculture.com.
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Tags: candid culture, giving negative feedback, giving performance feedback, how to say anything to anyone, just say it, Just say it training, performance feedback
