Want Critical Thinkers? Reward Asking Questions.
When my son started pre-school, I attended new parent orientation. I had never sent my son to school and I had lots of questions. I asked my questions at the orientation; I was the only parent who asked questions. The mom sitting next to me wasn’t even sure she qualified for the program. Her child was enrolled in a parent-tot program; parents had to attend with their child and couldn’t send a caregiver. The mom worked full-time and couldn’t attend herself. Even though she wasn’t sure her child could participate in the program, she didn’t ask any questions. It was just me asking all the questions. By the end if the evening, I could feel the other parents’ eyes on me, wishing I’d shut up so they could go home and relieve their babysitter.
One of managers’ and employers’ biggest complaints is the inability to hire critical thinkers – employees who question. I hear this complaint all the time. Yet we often find the people who ask questions irritating and bothersome. “Why do they have to look for what’s wrong? Why do they have to question?”
Questioners are often seen as boat rockers, challenging the status quo. They are ‘difficult’.
We can’t have it both ways. We can’t hire people who think critically, who don’t question.
I’m not talking about people who can’t make a decision and are constantly asking managers to validate their solutions or employees who use managers as google rather than doing their own research. I’m talking about squelching the counter-point-of-view.
If you want employees who identify and solve problems and create new products and ways of working, then you need to reward those who question.
One of the reasons employees may not ask questions is the fear of appearing as if they don’t know. Who likes to admit they don’t know something at work? Not knowing makes us appear less valuable, less reliable. It takes strength to admit, “I don’t know.” Managers and leaders need to model the behaviors they want to see. We need to ask our own questions visibly and regularly. We need to admit when we don’t know. We need to be willing to be wrong and to let others see it.
There is an old workplace adage, you get what you reward. Does your organization have an award for the employee who asks the most questions? If not, create one. Do you recognize employees publicly who are willing to point out inefficient processes and costly systems? Do you have a reward system in place for employees who fail trying to fix a problem or create something new? If we get what we reward, what are we rewarding?
Tags: ask more, ask questions, assume less, candor questions, manage people, thinking critically
This is great, however, once we have an award for employee who ask the most questions, then we need to set up an award for leaders who actually answer them (rather than sitting with their head in their palm avoid questions like they are conflict.)
I frequently talk to my co-worker about people who lack critical thinking skills. I feel as if this is one truly important tool that is needed, especially as businesses and organizations turn to leaner profiles. And yes, it is true that we all cringe when we are in meetings and there is one person who consistently ask questions. As I am that person some of the time to ask these questions, I am frequently thanked by my co-workers for asking questions that they are afraid to ask…..that’s the only reward I have received!