There was way too much guessing at work before most people began working from home. Without visual cues, figuring out how to work with people is even harder. You may find yourself thinking, “I’m going to miss this deadline. I wonder what the consequences will be?” Or perhaps, “She said she wanted input on this project. I wonder if she really meant that, and how much feedback is ok to provide?” Or maybe, “He asked for a proposal. Is he expecting something elaborate, or will a one-pager do?”
We often don’t know what others are expecting from us, so we guess. The problem with guessing is that we may do more work than we actually need to, and not in the way the other person wants it. Even worse, when we don’t work according to others’ expectations, they aren’t likely to tell us. Instead, they tell others and make decisions about us that aren’t positive.
I’m a fan of asking lots and lots of questions, preferably at the beginning of anything new. Anticipate all that can happen, get in front of breakdowns, and set clear expectations by asking questions. The people who participate in virtual and in-person training with me get an entire box of questions to ask. And the homework is to go ask more questions of the people they work most closely with. Asking questions will always be easier than recovering from violated and often unstated expectations.
If you want fewer breakdowns and frustrations at work, ask the following questions of the people you work with:
What do you want to do, on this project, and what do you want me to do?
What does a good job look like?
What will be different in the organization when this project is finished?
How would I frustrate you and not even know it?
How often do you want to receive updates from me?
Do you want to receive all the details or just big picture information?
Do you want to receive the information in bullet form or paragraphs?
It’s never too late to ask questions like these. It’s ideal to ask the question at the beginning of a piece of work. But asking in the middle or even towards the end is fine too. People will appreciate that you asked, whenever you ask.
Ask more. Assume less.