Just Say No to Saying Nothing – Speaking Up at Work
A few years ago, I was facilitating a training when one of my client’s employees confided that she could see the train wreck coming on her team but wasn’t planning to say anything. She was going to watch the predicted mayhem happen, without saying a word.
Why wasn’t she planning to speak up about the breakdowns she could see were coming? Did she not care about her job or company? Was she not invested? The problem wasn’t any of those things. She simply didn’t believe that anyone wanted to hear what she had to say, the negative consequences for speaking up felt high, and quite simply, it was easier to say nothing.
When we were little, our parents likely told us, “If you have nothing nice to say, don’t say anything at all.” As young professionals, when we did speak up and someone didn’t like what we had to say, we got ‘in trouble’. And no one wants to hurt people’s feelings, damage relationships, or get labeled as the person who complains. The odds are stacked against speaking candidly.
The problem is, when employees don’t speak up about concerns, avoidable breakdowns happen, innovation is stifled, and dissatisfaction festers. We must find a way to speak up, even when we’re afraid or uncomfortable.
Many years ago, a colleague said to me, “The truth is one ingredient in the recipe, it’s not the whole meal.” I can’t take credit for this bit of wisdom, but it stuck with me. You don’t have to say everything you’re thinking, you can just say a little.
If you want to speak up at work but are hesitant, test the waters. Provide a little bit of information and see what happens. Was the person receptive? Did you face negative consequences? Were you treated unfairly? If the person handled your message well, provide a little more information. See how that goes. Be judicious in how much input you provide. Remember, every time you give someone negative feedback, you may bruise their ego and every person and organization has its own pace for change.
Silence leads to stale ideas, employee turnover, and cultures where people don’t want to work. Speak up, just a little.