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Contact us for virtual speaking and training!

When given a perfect diamond – you flaunt it! That is what the FPA team delivered at the Leadership Conference. Your opening session was the best that I have seen in 10 years. The information you presented was extremely useful. We are already using a couple of the concepts at our chapter.

Being able to connect with everyone in the audience was artful. Your sense of humor supported the concepts so they would be remembered. Attendees left the room talking about how good the session was. That’s the real payoff!

I hope that FPA will bring you again.

Christine P. Brown, Chapter Executive Happy Client Logo

Increase Customer Retention and Satisfaction: I’m Losing Customers and I Don’t Know Why

Read my column in this week’s Denver Business Journal and increase customer satisfaction, retention, and service:

We’ve all had customers we thought were satisfied, and the next month they’re off our books and we don’t know why.

Your customers are under no obligation to tell you why they replaced you. In fact, they have no incentive to give you feedback. Why would customers risk your defensiveness? It’s easier for customers to disappear than tell you what they don’t like about your products or services.

If you’d like to read the column in it’s entirety, please visit: http://www.bizjournals.com/denver/blog/broadway_17th/2013/02/im-losing-customers-and-i-dont-know.html?page=all

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