Five Keys to Employee Engagement and Employee Retention
Employees leave managers not jobs. We’ve all heard this 100 times.
One of the most prevalent reasons for employee turnover is boredom and lack of growth. We’ve also heard this many times.
We know why employees leave jobs. The question is what must managers do to engage and retain their best people. The answer is actually quite simple, although possibly not easy to execute.
Employees want to know that their manager:
- Knows them
- Cares about and is invested in their careers
- Gives feedback so they can improve
- Provides opportunities so they can develop
In other words, employees need attention, and attention requires time, time many managers may not feel they have.
Here is a five-step formula for employee retention and employee engagement:
- Get to know employees better and differently
- Have meaningful, one-on-one meetings [at least] monthly
- Give feedback every time you meet
- Ask for and be open to feedback
- Create opportunities for employees to do the work that interests them most
Managers, how do you make time for these meetings when are busy and have several direct reports?
- Meet for 15-30 minutes
- Meet over the phone while commuting or waiting for flights
- Ask direct reports to create an agenda and run the meetings
- Ask direct reports to send follow-up notes of decisions and plans made during meetings. Give some of the accountability away.
- If meetings get cancelled, reschedule as soon as possible. Direct reports take cancelled meeting personally. Cancelled meetings, that are not rescheduled, send the message that managers don’t care about employees and their careers.
Employees, if your manager doesn’t schedule meetings with you:
- Ask permission to put a monthly meeting on your manager’s calendar
- Provide rationale for why you want to meet–to get your manager’s feedback and ensure you’re focused on the right work
- Ask permission to reschedule meetings when they get cancelled
- Don’t take cancelled meetings personally
- Offer to meet with your manager via the phone when it’s convenient for him/her. Leverage commute and travel time.
Employees need time with their managers. Meaningful discussions and work result in employee engagement and employee retention, so managers, make the time, even when you don’t feel you have it. Ask questions you don’t ask now. Give feedback, even if it’s uncomfortable. Give your employees an opportunity to do the work that interests them most. And watch your employee engagement and employee retention improve. And if your manager doesn’t do these things, politely and persistently ask. You won’t get what you don’t ask for. We are all 100% accountable for our careers.