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No Negative Consequences for Giving Feedback

giving feedbackLast week I was on plane and the woman in back of me kicked the back of my seat throughout the flight. It made me nutty. The guy next to her talked so loudly, I’m pretty sure the people six rows in front and behind him could hear the conversation. And no one said anything.

Many of us don’t return food in restaurants that isn’t good. We often say nothing when people drop the ball and make mistakes. We replace ineffective vendors and service providers rather than tell them where they’re falling short.

People usually claim they aren’t giving feedback because they don’t want to hurt the other person’s feelings, think the person is not likely to change, or because they’re not sure if their complaint is valid. I don’t buy most of these reasons.

I think the real reason we aren’t giving feedback is because we don’t want to deal with the other person’s reaction. We are concerned – often rightly so – that the person will kill us off. We will be given the cold shoulder, excluded from projects, or thrown under the bus.

You may be wondering why I, who wrote a book called How to Say Anything to Anyone and who teaches other people to give feedback, didn’t speak up on the plane last week. I too have been trained to pick my battles and that if I have nothing nice to say, say nothing at all. Each day I also grapple with when to speak up and when to let things go.

The concern over giving feedback will get better if the people in our lives – personal and professional relationships – agree it’s ok to tell the truth and agree that there will not be negative consequences for doing so. Open and direct conversations will be had. Disagreements will be discussed and resolved as best they can. And when the conversation is over, it’s over. People can’t hold the conversation over your head or hold a grudge.

It would be difficult to agree to open and honest communication with the people who sit behind you on planes, but you certainly can make that agreement in your office and with your family and friends. Agreeing to tell the truth without consequence can be one of your organization’s values and a practice you establish in your personal relationships.

giving feedback

You can hire people who understand they are expected to speak candidly and then let disagreements go. And you can manage people who don’t speak up, who hold grudges, and who punish people for giving feedback. You can tell friends and family that you want candid relationships in which challenges are dealt with quickly and then the disagreement is over.

Making the request for open and honest communication and assuring people there will be no negative consequence for doing so is the differentiator between being able to speak up when you’re frustrated or say nothing.

About 

Shari Harley is the founder and President of Candid Culture, a Denver-based training firm that is bringing candor back to the workplace, making it easier to give feedback at work. Shari is the author of the business communication book How to Say Anything to Anyone: A Guide to Building Business Relationships that Really Work. She is a keynote speaker at conferences and does training throughout the U.S. Learn more about Shari Harley and Candid Culture’s training programs at www.candidculture.com.

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3 Responses to “No Negative Consequences for Giving Feedback”

  1. Love this, Shari! Thank you!!!

  2. Carleneg says:

    Wondering if we just need to change the phrase to “if you can’t say something nicely” (grammarians, please indulge). Regardless of the content of a truly well-meaning message, it’s delivered with respect, compassion, and open-mindedness to whatever the response/reaction might be.

  3. Denise Phillips says:

    What could be nicer than providing someone with information that could make them more effective or broaden their perspective.
    We often do what’s easier for us, not what’s best for others.

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